Achieving Customer Service Excellence

Date: November 19, 2019 09:00 AM

Most organizations plan to differentiate themselves by providing exceptional customer service. However, despite these intentions, many actually continue to receive poor ratings. Somewhere between the intention and the actuality, something goes wrong. In this course, you will identify your interpersonal style and that of your customers and learn the best ways to interact in person, by email, and over the phone. The course also addresses how to deal with difficult customer situations. Don't settle for providing anything less than the best customer service!

This course will be offered simultaneously from our Williamsport and Wellsboro locations.

Achieving Customer Service Excellence

Tuesday, November 19, 9 a.m. to 4 p.m.


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All Dates

  • November 19, 2019 09:00 AM